Class Booking, Cancellation & Refund Policy
At Twelve Wooden Spoons, our classes are intentionally kept small to ensure every student receives personal attention. As spaces are limited, we do not overbook our classes. We therefore ask that you please read our booking policy carefully.
📌 Booking confirmation
Your booking is only confirmed once full payment has been received.
📅 Class transfers
If you are unable to attend your booked class, please notify us at least 4 days before your scheduled class. In this case, you may:
- ♥ Transfer your booking to the next available date for the same class,
- ♥ Change your booking to another available class of equal value (or pay the difference if applicable), or
- ♥ Send someone in your place — a replacement is always welcome, provided you give us prior notice with their details.
❌ Late cancellations & no-shows
Unfortunately, cancellations made less than 4 days before the class, including the evening before or on the day of the class, will not qualify for a refund or transfer.
By this stage, ingredients have been purchased, equipment has been prepared, and your place has been reserved exclusively for you. As our classes are limited in size, it is often too late to fill your seat.
You are, however, welcome to send someone in your place— simply give us prior notice with your replacement's name and details, and your seat won't go to waste.
🩺 Illness
If you are unable to attend due to illness, please send us a valid doctor's certificate before the class. With a valid medical certificate, we will gladly transfer your booking to the next available class date.
💳 Refunds
We do not offer cash refunds for booked classes. Eligible bookings will instead be transferred to another available class or class date in accordance with the policy above.
Thank you for your understanding and cooperation. This policy allows us to provide the best possible experience for all our students while ensuring our classes remain viable.
We look forward to welcoming you to Twelve Wooden Spoons!




